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Frequently Asked Questions
What are Match Drops?
Match Drops are customizable pigment concentrates designed to make the products you already own work better for your skin. Add a drop to your foundation, skin tint, primer, or moisturizer to adjust its tone and depth until it matches you. As your skin changes throughout the seasons, Match Drops help your favorite products keep up, giving you a customizable match year round.
How do I use Match Drops?
Start with one drop mixed into your base product and build gradually until you reach your match. Match Drops are highly pigmented but blendable, so a little goes a long way. They mix seamlessly into cream and liquid formulas without changing the texture or finish of the product you already love.
Which pigment should I choose?
Start with your undertone. Our pigments span three undertone families: Warm, Neutral, and Cool, with two depths in each family, so every shade is named by its depth and undertone, like Fair Warm or Rich Cool. Warm adds golden warmth, Neutral adjusts depth without shifting your undertone, and Cool adds cool depth. Every Match Drop is designed to customize across formulas, so your match can change as your skin does. Not sure where to start? Take our Shade Finder and we’ll walk you through it.
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $50, which means a Match Duo, a Match Trio, or any two single bottles ship free.
What is your return policy?
We want you to feel confident in your Match Drops. If something isn’t working for you, contact us within 30 days of receiving your order and include your order number. Our team will help with eligible returns, exchanges, or any questions about your purchase. We reserve the right to refuse or limit returns or refunds if we determine that our return policy is being misused.